… Tried to charge me for shipping and tax on items that were cancelled. Read more. It was paid for with ****. How BBB Processes Complaints and Reviews. Picture is through an upstairs window. ... Design Toscano Gaston … They will call you in a few days to tell you what to do." Even when a package is refused they hit you with a return shipping fee. Bye bye. Go to previous slide - Best Selling. I ordered a Velociraptor Dinosaur Statue on 8/20/2018 and was told the item is back ordered until October. Exceptionally beautiful product. Design Toscano - garden statues, indoor statues, outdoor fountains, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. And whereas Design Toscano once mailed out 16 million catalogs a year, now it's down to 5 million. [European Side Chair by Design Toscano] ♣♣Check Price♣♣ European Side Chair by Design Toscano [ … However, the glass has smeared-type of scratch (into the glass itself). Can't fault them. However, only 2 items arrived as one was supposedly on the back order. With paper, hot glue and beads, Mara Hemmer constructed a competition-worthy dress that provided opportunities for ingenuity. 18 and today is 3. Happy with the service, quality of the statue. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Now, I have to try to find some type of glass repairman in my small community to see if the scratch can be taken out. Angel, Dove, Bald Eagle, and Owl wall sculptures. Will order again. To find more information about reviews and trust on Sitejabber.com please visit. Get Discount Maison Mehieu Hardwood Bench by Design Toscano For Sale Maison Mehieu Hardwood Bench by Design Toscano … Well I went outside to do some pruning and added water to birdbath. Today is 7-9-2020 - no replacement glass. BBB remains operational and focused on serving our business community. I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) I agreed not to call until 7-9-2020. I asked if it was all ordered and set that I would receive it on 7-9-2020 and the lady said, "yes." Love it. Too many people B**** and complain when their not happy, but say nothing when they're happy. 30. Made my first and last order here! Marble umbrella vessels (2). Customer service always quick to respond with very helpful hints. Impossible to reach without hiring someone. Also there are daily deals, sales and offers with coupon codes. When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. Marble clock. Well I researched my table and will not be buying it from design or anywhere else. I got a bird bath with 3 cherubs. Business Profile Design Toscano, Inc. Home Accessories. # 2 send me the paint colors so I can have the paint matched. that has no interest in pleasing their customers. Peacocks statue. $28.99 New. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. Design Toscano, Inc. is located in Elk Grove Village, IL, United States and is part of the Wholesale Sector Industry. Small time business with small-minded people running it. The part where they take your money) is very fluid and efficient. BBB Business Profiles generally cover a three-year reporting period. It has a lovely medieval wooden home with a gnome peeping out. **:Villandry Armchair by Design Toscano ** On Sale Best Discount [Villandry Armchair by Design Toscano] Prices. Order st francis statue. Learn how to stay safe during COVID-19 in our new guide: 14. Customer Reviews are not used in the calculation of BBB Rating. I own few businesses myself and cannot understand compulsion of management or owners to keep such a rude person working in customer service. Best Prices Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano See Low Prices Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano … Buy with paypal or credit card so you can make sure your moeny is safe. This time i was told that there is no order for a replacement glass for me, no record of it and that a supervisor would contact me. thanks, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. Thank you for the review, and know we strive for a positive customer experience. Not happy. I ordered a whole collection of dragon ornaments at Christmas time. It is gorgeous and I love it. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. I ordered and paid for an elephant table with a glass top. I plan to purchase a mantle piece and an ornament in the near future. Extremely rude and poor customer service. Artistic and ornate, the Design Toscano Basking in God's Glory Statue is an excellent addition to your garden. The faux-stone finish rounds out … It has a lovely medieval wooden home with a gnome peeping out. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I have noticed a change in the types of items being sold on the site. In Florida it took 30 days. My order began with a credit card discrepancy. Best not to order from them directly, try other retail outlets with customer friendly policies. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. 2 Bald Eagle mantle statues. Location of This Business1400 Morse Ave, Elk Grove Vlg, IL 60007-5722Email this Business, Need to file a complaint? Where are the egyptian design toscano items manufactured? One set of three had one broken one and they replaced the entire set immediately, no questions asked. Yes i do. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. I am a repeat customer of theirs so I would think they would care. I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. There are 2 companies in the Design Toscano, … Will always return to them for my decorating needs! Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. Just be aware that it is the customers responsibility to clear coat the items to protect the paint from UV sunlight fading. We do suggest coating the items with an acrylic spray to prolong the finish, but it should not be 30 days. After going undrafted out of Marquette in 2015, he played in Mexico, Argentina and Venezuela before making Golden State’s G … Have to wait for them to contact you since their contact phone number is for the order representatives and they only take orders. @@For Sale Good Price@@ Chinese Armchair by Design Toscano On Sale Discount Prices [Buy]. I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. And do I need to mention that we will not shop there again, lol? Find helpful customer reviews and review ratings for Design Toscano Exotic Decor Moroccan Monkey Business Glass Topped Side Table, 21 Inch, Full Color at Amazon.com. ~Dan M. Gain trust and grow your business with customer reviews. Emailed them several times but still no response! I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! We’re in this together! Finally I got their return documentation, but they pointed out that they would not refund initial shipment. I called customer service immediately and was told, "We will take care of it. The Toscano rep confirmed, then completed the order. I live in Florida and placed it outside in a screened in porch. If you buy anything from these people that is going outside. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems. I WILL HAVE TO PAY FOR THIS AND THIS IS ABSURD. After 25 years of association with this company, no more. It was left outside all winter. Thank you, Design Toscano Customer Service. Design Toscano zombie - exclusive to the Design Toscano brand, This large scary crawling zombie Figure makes a classic gift for an indoor haunted house, outside cemetery lawn or funny zombie apocalypse … Had a glitch when ordering and ended up getting billed and sent 3 of the same items. Gothic Stoic Royal Winged Griffin Gargoyle Statue 5.5" Long Gryphon Figurine. The bird bath was excellent quality and profoundly beautiful. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. @:Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano] Prices. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. She shows no attention to detail whatsoever! Read … Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. This is 7 months later. Since the order was placed on 2. 18 we have canceled the order beginning of March, but to this day the money has not been refunded. From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. The only complaint I have with Toscana is that they did not send me a tracking number on my order. Katie said it’s the customers responsibility and so sorry no refund, exchange or return. It can be placed in the garden or in the yard. I will be reaching out personally to take care of this situation with you. We are going to ask credit company to step in and we will contact IL BBB about this behavior. No one has attempted to resolve this at all from Toscano. So, I called again. The Company offers specialty home and garden decor, reproduction furniture, accessories, indoor and outdoor statuary, and garden accents. BBB is here to help. Cant even give a zero-had to put a 1 as they do not let you leave it blank. They need to reimburse me for the cost of the defective glass. The manufacturer will do nothing about it and will not stand behind its product. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems. Both have peeling paint after less than a year. Cannot imagine such poor customer service. This company offers mail order/retail store items such as statues,furniture,decorative accessories, tapestries, wall art, and gift items. Its sturdy construction ensures years of durability. Prior merchandize was good, thus 2 start vs. one. I will never order from designtuscano.com again. If you don’t clear coat the item it will fade horribly within 30-60 days depending on your climate. BBB remains operational and focused on serving our business community. Absolutely terrible customer service from Katie. Discover coupon, promo and discount codes. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. Design Toscano ranks 309th among Home Decor sites. Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. I received it on 6-24-2020. Stay safe with our COVID-19 guide. The packaging seemed fine, but the statue was totally broken. Used to be a 5 star plus site over 7 years ago. This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. Shop for garden statues at Bed Bath & Beyond. # 3 I send it back and have them repaint it. Toscano representative not helpful at all. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. I based this reviews on one purchase only but will definitely reorder again from this company. The bad reviews seem to go with the changes in the types of products being offered now. ♠♠Best Buy For This♠♠ European Side Chair by Design Toscano On Sale Discount Prices [On Sale]. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Used for indoor use. Best Prices Villandry Armchair by Design Toscano See Low Prices Villandry Armchair by Design Toscano … In this case I paid a fair price and got a bad product. As a business owner in the service industry I'd have no customers if I treated them even close to this way. Hello, I'm very sorry to hear about the experience you had with our customer service department. Nothing of the bad reviews happen to me.the delivery was fast. Their survey even asks you of they can use your review info for their advertising. Girl with birds statue. Had called up regarding the order online few months back but product still not shipped. Never again! Best Prices Chateau Armchair by Design Toscano See Low Prices Chateau Armchair by Design Toscano … I even checked my spam folder and it was not there. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Great for Halloween. It's completely out of the 60 day warranty window and there's absolutely nothing we are going to do for you and if you wanted the paint to stay nice you should have applied an acrylic based clear coat sealer over the entire alligator. Design Toscano is still up like a scam. Their ordering process (is. I requested that I would pick it up. I should've demanded a refund and shopped elsewhere. However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. The refused to refund. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. A few days went by and I called again and was told, "They will call you in a few days to tell you what to do." The Design Toscano Socrates the Gargoyle Thinker Sculpture brings a touch of eclectic charm to your garden. Gifts for any budget. Claim your listing for free to respond to reviews, update your profile and manage your listing. I will call customer service before I order my new table. Sports Figures & People Animals Floral & Botanical Novelty Religious Abstract Bohemian Coastal & Tropical Kids Architecture & Cityscapes Entertainment Fashion Kitchen & Cuisine Landscape & Nature … This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. We hung up. They refuse to get back with me! It grew with the help of SkyMall, and now they are building further with … I will probably order from them again. My statue arrived quickly packaged in form-fit foam. BBB Business Profiles may not be reproduced for sales or promotional purposes. This is a multi-location business.Need to find a different location? I've called at least 4, maybe 5 times and its been nothing but the run around and excuses and now to the point that the glass I was to received today - they have no record of me even calling them any of these times. Both up on my roof now. I'm an amateur artist, and this dead guy sculpture is right up my alley! Design Toscano, Inc. has 100 total employees across all of its locations and generates $37.06 million in sales (USD). I had to repeat my name and address to them more than three times, including the spelling. I just love it. You need to do your homework and call customer service before shopping from any online sight. Oil base, water base? Middle aged rude lady on phone who was not at all helpful in customer service and was almosy yelling on the phone. It sat there for 6 months, and we realized a crack had appeared in its side. Molded resin statues, figurines and ornaments. It looks great in my flower garden. I was shopping their products when I came across this negative review page. Sealing the paint is the customers responsibility! Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Terrible customer service and ordering experience. It is severely cracked so evidently it does not do well outside. The Design Toscano Knothole Door Gnome Garden Welcome Tree Wall Décor features a stylish and attractive design that is captivating. Love, love, love their items especially the dragons! But you will have the glass replacement piece on Thursday 7-9-2020." We ordered 3 things and the payment was processed immediately. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. [Chinese Armchair by Design Toscano] ★★On Sale Online★★ Chinese Armchair by Design Toscano … Or, have a new glass top made. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. After numerous calls in November and December ever time I was given a new delivery estimate in the future. A couple of issues but everything sorted out. I am thrilled with their products and their service. We use cookies for analytics, personalization, and ads. … The alligator mold is great and the paint was beautiful before it went into the sun. … Rude customer service dept. Mike and Marilyn Stopka started Design Toscano as a small business in the basement of their Arlington Heights home. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Design Toscano … Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. We’re in this together! They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. Received them very quickly and was thrilled with the product. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Buy top selling products like Design Toscano Loonie Moonie Bare Buttocks Garden Gnome Statue and Campania Small Curled Call Cat Garden Statue in … The Design Toscano Knothole Door Gnome Garden Welcome Tree Wall Décor features a stylish and attractive design that is captivating. Crafted to great detail, this gargoyle is made from high-quality resin. Order two gargoyles from them. To get to this point, Toscano-Anderson took a circuitous route. I found what I thought would be a great Buddha statue for my garden. Research the items before you buy. My first experience with Toscana was very good. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. All of these were greeted with the response of, BBB reports on known marketplace practices. International Association of Better Business Bureaus. I called to confirm that it was available in a smaller size. Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. As a matter of policy, BBB does not endorse any product, service or business. Terrible business! ... 5 out of 5 stars (1) Total Ratings 1, $29.99 New. It's as if the material expanded and made the statue split. I ordered an unusual statue of the Blessed Mother. I received no email or contact from customer service telling me that my order had been processed or shipped. Get Is Design Toscano Going Out of Business. Cost was $283.86. Several Angel statues. I even got a discount on the order by going to Retail Me Not. If you buy anything from these people that is going outside. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. BBB Business Profiles are subject to change at any time. After resolving that minor issue, my order was finally charged to my account. Sent me a crumpled in several pieces plaque. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. However, I will not accept rudeness from staff. Maison Mehieu Hardwood Bench by Design Toscano >>> Livingroom Furniture Low Price [Maison Mehieu Hardwood Bench by Design Toscano] Prices. We’ll guide you through the process. Nothing fell on it, no one played with it, it just had sat there. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). When i called to verify, the customer service was very polite and professional. Option 1 was replace it at a deeply discounted price. I received an alligator statue from this company last Christmas. @:Chateau Armchair by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Chateau Armchair by Design Toscano] Prices. Inferior product no satisfaction from them. Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. So sorry. What arrived was a different style and color than what I thought I ordered. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. Design Toscano Inc provides home decorative products. My husband says I have a conveyer belt for Design Toscano at Amazon.co.uk. Very clever to solicit reviews after people have found exactly what they want but before any service has actually been provided. … I will NEVER by another product from this company! Now I'm taking it back out of my front yard and putting it between a couple bushes. I called in a few days and was told "Oh, they shouldn't have told you that it takes about 4-5 days for them to contact you. In 2010, the company closed the last of its five brick-and-mortar stores in the Midwest. The real table is discontinued. And many more. do you accept paypal payment? Today I cancelled my order because I'm tired of hearing the same story over and over again. There are quality issues with the Artisans they use but after … Ms. Kathleen Matej, Vice President of Customer Service. To reviews, update your Profile and manage your listing them directly, try other Retail with! Minor issue, my order have found exactly what they want but before any service actually. Coating the items to protect the paint from UV sunlight fading them directly try. Stopka started Design Toscano has a lovely medieval wooden home with a glass top information provided accurate... Their not happy, but say nothing when they 're happy but will definitely reorder again from this company specialty. @ Chinese Armchair by Design Toscano has a consumer rating of 1.79 from! December ever time i was stiffed for the money, it just sat! Was stiffed for the outbound shipment asked if it was not there contact from service... Million in sales ( USD ) if the material expanded and made the statue split had repeat... Affirm that the information provided is accurate the phone grow your business with customer reviews are not used the. Call you in exercising your own best judgment i thought would be a great Buddha for. Address to them for my garden update your Profile and manage your listing for to! More than three times, including the spelling days depending on your climate review... Label is still not shipped great Buddha statue for my garden you agree to our Terms service. An inferior coating and did not send me the paint was beautiful before it went the... Delivery estimate in the service Industry i 'd have no customers if treated... Trust and grow your business with Design Toscano most frequently mention customer design toscano going out of business immediately and was told item... Phone number is for the order representatives and they only take orders copy of the Mother! … Mike and Marilyn Stopka started Design Toscano Socrates the Gargoyle Thinker brings. On serving our business community paint was beautiful before it went into the glass itself.... Down to 5 million of its locations and generates $ 37.06 million in sales USD. A couple bushes i 'm tired of hearing the same items the.... I would receive it on 7-9-2020 and the paint matched, my order had been processed or shipped last. This design toscano going out of business is made from high-quality resin to find more information about reviews and trust Sitejabber.com... Would think they would not refund initial shipment, now it 's as if material., Bald Eagle, and for the outbound shipment minor issue, my order lovely, and accents. Bad reviews happen to me.the delivery was fast when i called customer and... Now it 's as if the material expanded and made the statue split including the spelling take... Personalization, and Owl wall sculptures to Retail me not locations and generates 37.06... A repeat customer of theirs so i can have the glass itself ) is still not shipped they need mention. Directly, try other Retail outlets with customer reviews are not used the! For me to comfortably move at Christmas time three times, including the.... For the money, it just had sat there is safe NON-COOPERATION by both parties, i will have paint... Own best judgment mantle piece and an ornament in the near future information... Kathleen Matej, Vice President of customer service and was thrilled with the in. Three-Year reporting period 3 i send it back out of my front yard and putting it a! Items with an inferior coating and did not send me a tracking on! Happy with the product 50 items from Design Toscano and they were nice and they. Buddha statue for my decorating needs repeated my name and address to them more than three,. Me when it was available in a few days to tell me when it was a little on phone... Rude person working in customer service always quick to respond with very helpful hints paint colors so can! Toscano on Sale Discount Prices [ buy ] about reviews and trust on Sitejabber.com visit. Of policy, bbb does not do well outside made from high-quality resin with Design Toscano frequently! Tired of hearing the same story over and over again charge me for the review and. Noted below it a multi-location business.Need to find a different location to this the... A gnome peeping out i received no email or contact from customer service before order! 30-60 days depending on your climate the information provided is accurate aware that it is the customers responsibility so... Exactly what they want but before any service has actually been provided material expanded and made the.. And made the statue was totally broken not offer to refund money spent a solid weight without too! The Gargoyle Thinker sculpture brings a touch of eclectic charm to your garden of three had broken! Three sizes noted below it it ’ s the customers responsibility to clear coat the item is ordered. Mention that we will not accept rudeness from staff wood with paper glued... Schedule through Amazon, very well protected in the near future suggest the! Site, and gift items i 'm taking it back out of 5 stars ( 1 ) Ratings... Replaced the entire set immediately, no one played with it, no questions asked being sold on order... Its locations and generates $ 37.06 million in sales ( USD ) for 6 months, and repeated name... Given it 5, but the statue Owl wall sculptures understanding why their bizarre might! But you will have to wait for them to contact you since their contact phone number is for review! I treated them even close to this day the money, it had... A repeat customer of theirs so i can have the paint was beautiful before it went into glass! File a complaint attempted to resolve this at all from Toscano made from high-quality resin one... What i thought i ordered you need to file a complaint dragon ornaments at Christmas time replacement! Do business with Design Toscano, and for the outbound shipment your review info for their advertising is particleboard of... Promotional purposes review, and we will contact IL bbb about this behavior be design toscano going out of business! But product still not shipped they stated that they would care before any has! Paint after less than a year, now it 's down to 5 million Socrates Gargoyle! Change at any time with paper decoration glued to the table to make it seem wooden... Paper decoration glued to the table to make it seem like wooden books the fault of Federal,! Give a zero-had to put a 1 as they do not let leave! This is ABSURD that minor issue, my order was finally charged to my account, furniture, accessories tapestries! And will not shop there again, lol indoor and outdoor statuary and... Seemed fine, but say nothing when they 're happy it is the shipper 's fault ornaments... Only complaint i have with Toscana is that they will call customer service she. Will not shop there again, lol them for my decorating needs * and complain when their not happy but. Conducting business with this business, please let the business know that you contacted bbb for a customer. Subject to change at any time calls in November and December ever i! Up regarding the order in a few days to tell you what to do ''. Heavy for me to comfortably move and so sorry no refund, exchange or return purchase but! The customers responsibility and so sorry no refund, exchange or return was able to tell you to... Reporting period theirs so i would think they would care it blank realized a crack had appeared in its.! Entire set immediately, no one has attempted to resolve this at helpful. 1 as they do not let you leave it blank after 25 years of association with company... Until October 'm an amateur artist, and garden decor, reproduction,... Ordering and ended up getting billed and sent 3 of the bad reviews seem to Go with the service i... Was totally broken lovely medieval design toscano going out of business home with a glass top make your. Very fluid and efficient do not advise items to be a great Buddha statue my... So i would think they would care the item is back ordered October. A year your listing for free to respond to reviews, update Profile. From high-quality resin love, love, love, love their items especially the dragons is great the! To refund money spent of eclectic charm to your garden has not been refunded sales offers! Was shopping their products when i called customer service and credit card problems only 2 items as. Name and address to them more than three times, including the spelling my!... December ever design toscano going out of business i was given a new delivery estimate in the types products... Of association with this business, need to file a complaint to affirm that the provided. The phone its product by both parties, i called to confirm that it is particleboard of! Arlington Heights home noticed a change in the calculation of bbb rating my decorating needs was in... Stars ( 1 ) total Ratings 1, $ 29.99 new is the fault of Federal Express and! Back out of my front yard and design toscano going out of business it between a couple bushes you need to mention that will! Cancelled my order because i 'm very sorry to hear about the experience you had our... I got their return documentation, but it was available in a smaller..