Prefer us to call you? Thats almost R60000 per year. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Most banks offer this facility. Webmail, South Africa's premier email service. Follow. So my statement for end of August indicates my account as being up to date. Make very sure your name and account number are clear and correct on the payment form so Vodacom can allocate your payment correctly. Press alt + / to open this menu. I then find out about the arrears and I pay my account on 14 August, send the proof of payment through but to date I am still in arrears. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Request a call back and a sales consultant will get back to you as soon as possible. What document file format is acceptable? Vodacom E-school; Link App; Power Hour; Talking Points; Help & Support menu. Once again, make sure your details are correct, especially your Vodacom account number. or. Easily accessible on your cellphone, tablet or computer. Awaiting an urgent response. Step 1: Dial *111# >> option 7 (next) >> option 7 (email) >> option 1 (confirm). Consumer complaints & negative reviews. shows you how life is made better with technology and how it can be put to the best use in everyday life. Ask our community. Reviewers. Contact Telkom customer service. Vodacom Repair call centre: 082 1944. I can not attach them as email on the Live mail account. Click on the link. 1. 2. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. Vodacom will not contact you via Whatsapp to request your personal details. My Vodacom account went into arrears last month. Calls are FREE from a Vodacom Cellphone. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. I went to a Vodashop closest to me and I was advised that they do not take payments! R. … Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Jobs at Vodacom. Mail or Gmail, you need to use the settings for web-based email. This basic feature phone is designed with senior citizens in mind. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. Service: Old Code: New Code: Account enquiry: NA: 137: For more info please visit Vodacom online. Vodacom account enquiry contact number . Vodacom Life Insurance ... You can email us anytime. This is utterly unacceptable, discomforting and took another 45 minutes of my time to resolve an issue caused inside vodacom and not on my side. It further states: THE PLAN REPLACES YOUR PREVIOUS VODACOM CONTRACT....THIS … 9. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * At an ATM. Business in retail stores . Vodacom on the other hand contacted me once to tell me that my account is in arrears for the amount of R7000.00. We test out the Alcatel One Touch 2004C. Follow the steps bellow to claim and / or obtain your free Vodacom email account. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. Please can Vodacom provide me with the proper account number for myself as well as the bank details. Customer Care and social media are unable to fix thi So, with regards to my previous 3rd complaint logged, I got a call from Vodacom asking me to pay at a Vodashop- and he was still unable to provide Vodacom's bank details! Get a FREE @vodamail.co.za account. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. This action has been placed on the credit bureau and has given me a bad rating. Step 2. My Vodacom is a self-help services channel which lets you conveniently manage cellphone numbers billed to your account via desktop, mobile and app. To top it all my call gets cut again and no one returns my call!! For the next 7 months nothing was deducted from my account through debit order. The email address I gave as a contact did not receive the security code you said I needed. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours 1. Email the completed form to: Deceased@vodacom.co.za. Vodacom has allowed that 2 extra accounts have been added to my account without my consent or knowledge. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Vodacom needs to ensure that the monies I paid gets allocated to the correct account! I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. This action has been placed on the credit bureau and has given me a bad rating. Email or Phone: Password: Forgot account? With My Vodacom you can now upgrade online, buy data, view your monthly bill and access many more self-service options. Vodacom sent me an SMS to notify me about the situation. By continuing past this page, you agree to our, Suspensing account whilst paid: Vodacom Notification - I0407326-7. I replied RESUB and waited a few days but nothing happened. Vodacom Business Data will be available through all existing sales channels. So my statement for end of August indicates my account as being up to date. Hi I have been a customer of Vodacom for nearly the past ten years. Vodacom refuse to listern to my complain and Kagiso is doing nothing ftom his side to sovle my problem i want my money back in my account before closing date 07/06/2016 all … For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. If you're using a POP3 email account in your email application on your computer, you can also set it up on your phone. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. This is completely impossible as YOU debit my account. Consumer complaints & negative reviews. Business hours Monday - Friday 8am - 5pm. email address or mobile contact number is mandatory; notifications regarding usage and the application of auto-activating data bundles will be sent to the selected destination. Simply go to the counter. Vodacom Email; Vodacom Email. Fill in the form. Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. I send them email to complain. Simply select Vodacom (Pty) Ltd from the list of beneficiaries. ... Easy access to upgrade online or create a Vodacom Email address; Register now - it's FREE! He has extensive telco experience having operated at a … Since her passing I tried numerously to do a change of ownership, but to no avail. Jump to. Fill in the form. Log In. Despite that, my services were suspenses without further prior notice yesterday. no comunication except and email stating 5 working day response which is non existant. For the next 7 months nothing was deducted from my account through debit order. We aim to get back to you within 24 hours. We can't wait for you to get involved! Go to Account Details, and click More Details. in January 2011 i had all 3 my Vodacom accounts cancelled. I arranged to make the pay date the 10th of the month, and it was confirmed. 10. View My Vodacom. Sign Up. We make people's voices heard! or. After I went to a vodacom store I was assisted in what to do. The High Court was this week turned into a battleground as lawyers representing Vodacom Lesotho and the Lesotho Communications Authority (LCA) sought to … Businesses. Find your nearest Vodacom store online. Create New Account. ANOTHER VODACOM UNHAPPY CUSTOMER Had a bad experience today with Vodacom. Vodacom Now! Hellopeter Business Packages and Pricing Business sign in . Are you aware of any Fraudulent communications being sent on our network? Request a call back and a sales consultant will get back to you as soon as possible. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. Go to Help; Get in touch menu item. Buy airtime; Buy data; Transfer airtime; Messaging. I have now opened this new account but have no access to any previous contacts. truly bad service. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. Available to ALL Vodacom customers. Vodacom sent me an SMS to notify me about the situation. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. I'm unable to VODACOM ... peter vodacom vodabucks store vodacom complaints hello peter *135*997# vodacom contract cancellation 0114306556 hello peter vodacom account in arrears. Since then Vodacom have failed to send me an account without me asking. Forgot account? Please see to it that it will not happen again. Please, can anyone give me with an email address or someone I can communicate with at the Vodacom Accounts department or anyone that I can sit … Connecting for Good; Latest Stories; Grab a deal; Categories; Contact; Call Us. This is truly pathetic Vodacom! Not Now. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Required to inform you about complaint approval (or reject). Suggested Posts. View more. 8. My account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have. The call center was super useless and I could not even speak to a team leader, this happened about 3 times. See emails attached below. My Vodacom account went into arrears last month. Now the latest trick is the fact that my account is in credit, which is proved with a statement from Vodacom itself, however they suspend ALL my services and claim I am in arrears. Email the completed form to: [email protected] Download form . I get put through to accounts department. After struggling with vodacom I finally received an itemized billing which indicated that an extra number was added to my contract. Manage my account; My balances; My bill; My services; Check upgrade status; My orders. Hi What is the vodacom fax or email where I can send my proof of payment? Vodacom not taking responsibility. i. I arranged to make the pay date the 10th of the month, and it was confirmed. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. I have to verify my details again!!! Find a store . Then I decided to buy a new phone and take up a contract in March this year. The last communication I received from vodacom was 25 November 2019. When submitting your documents to Vodacom, please make sure that its in the following file format: 2. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. Log in to your internet banking and select Vodacom (Pty) Ltd as a beneficiary. Find your nearest Vodacom store online. Vodacom Repair call centre: 082 1944 Vodacom Life Insurance: 082 13 911 Data Support: 082 135 See more of Vodacom on Facebook. Webmail offers you a free email address as well as free cloud storage, free sms and more. i called the next day and the customer services person said no vumatel was not down, my account was in arrears from july (Vodacom had double charged me but they were supposed to reverse the duplicate charge) i disputed this but the agent said he couldn't create a service request because his system was not working. … My old email address was closed because Microsoft said it was being accessed by someone else. Firstly my account was in credit since December 2019. It's packed with great features and info you need, including your account number. By continuing past this page, you agree to our. Request a call back . Create New Account. Step 2. My vodacom is paid up to date. Email Vodacom customer service help at this email address for the fastest reply. Vodacom's reply: 12 Aug 2017, 10:08. It happened before and should never have happened. The MyVodacom app is your go-to place for all things Vodacom. 1. Log in or Register now! I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. This is the only account in my credit history that is in arrears. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. Then I'm told my account is in arrears after a long wait. Please select the topic you are enquiring about below. Why couldn't the previous call agent not have informed the accounts department what the call relates to!? Payments Contact Centre 082 17855. 4. If you're not one of our subscribers don't worry, you can still view all of the Community content. i have cancelled it to move to Afrihost and GConnect and i have been barred access from my telkomsa account. This action has … Kindly be advised that a consultant will make contact with you in due course to assist with your query. ! Business customer Corporate customer Close Close . Vodacom | 9th Jul 20. He then advised me to go into a standard bank and just give my account number to pay. Follow these instructions to set up your phone for POP3 email.Please note that these instructions are based on a POP3 email account. Customer care. Download form. Support. Contact us. The SMS told me to send the code ARR to 31050. Prefer us to call you? If you're a Vodacom subscriber all you have to do is sign up and log on. The MyVodacom app. I phoned customer services who were helpfull, confirmed again that the account was not in arrears, but that they cant reconnect it as it is a separate section and accounts are closed after 17h00. Please advise me if … The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. In one month they had not sort out my account at all. Accessibility Help. Contact us on ***** or email to OBSC.Riskvodacom.co.za to avoid further legal action. Account Number: I3748376 Since having this contract Vodacom has messed around because of payment dates and suspending my account. The SMS told me to send the code ARR to 31050. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. My Vodacom App; My account. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Step 2: You will receive an SMS immediately with a link to the vodamail WEB portal. I last upgraded a number during May 2015 with no problems. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. I even tried sending a mail but this email address does not seem to be correct Track my order; Order history; Buy bundles. Show more Report a scam or hoax. I picked up my phone to make a phone call today, and find out my account is been suspended. Despite that, my services were suspenses without further prior … At Vodacom Walk-in Customer Care . I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Vodacom email login; Message+ App; My Vodacom App. Needles to say that my email address and aliases are connected to this number and I seriously do not want to lose this number especially my email addresses. Payments Contact Centre 082 17855. Step 3. Premium email account available with extra mailbox storage space. Log In. Site links. 2. Initial Vodacom complaints should be directed to their team directly. My vodacom is paid up to date. Business in retail stores . Sign in Register Blog. Vodacom Ticket menu item; Other menu item. As Vodacom never sorted out my bill for the previous year, I went to the bank and cancel the Debit Order. Step 3. Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. Download the deceased account management form. i needed to call the next day. I have tried everything. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Sections of this page. Thanks. We make people's voices heard! 2. Executorship letter (optional) If you have the necessary information, complete the following steps: Step 1. What happens after my documents have been submitted? In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. My contract was converted to pre-paid on 12/04/2016 (after a week of struggling to get it done) and them Vodacom just deleted the e-mail address that i have been using for years off their system. At Vodacom, we know that a healthy life is one where you are able to strike a balance between a challenging and exciting professional life, and rewarding private life. If you have a web-based email account, such as Hotmail, Yahoo! Our friendly consultants will be more than happy to help. Alternative customer contact details for notification purposes i.e. Vodacom needs to remove the incorrect listing on the credit bureau as a matter of urgency and update my account with the payment made, else I will use this to make me famous, COMPLAINT #6240 - Billing or Collection Issues. Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm. On 2016/8/26 I started to pay more and was in arrears. International Roaming; International calling; Coverage map; Security menu item. Need email address. … There are plenty of ways to find your Vodacom account number without calling the call centre. nope, you can't keep your telkom email address. From the home screen, click on the menu at top left, and select My Account. This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ***** -6 has been handed over to Legal Collections. Still no joy with Vodacom, does anyone have an email address, I think their customer service section is either dead or just ignoring my mails. After the 24 th of March 2018, all old codes will be switched off. Option 1: Vodamail USSD code. Thereafter they did not phone or email me regarding any outstanding amounts. N001245-6) 3. Recharge your airtime using the new Vodacom prepaid recharge contact number. Welcome to the Community! Find a store . See more of Vodacom on Facebook. Regards, Dear Customer, Thank you for making us aware of your complaint. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. Download the deceased account management form. Please remember to attach your proof of … Vodacom repair call centre 082 1944. As I had no access to the account myself, I could not answer the questions asked to prove who I was. ***Please note*** Beware of phishing scams. You can fill out a contact form on their website www.telkom.co.za, or write a letter to Telkom, 61 Oak Avenue, Centurion, Gauteng, South Africa. Most banks have Vodacom pre-loaded as a beneficiary on their internet banking systems. Qualifications: Bachelor of Accounting Science (Honours) (Unisa) and MBA (Southern Queensland University, Australia), Associated General Accountant and Commercial and Financial Accountant (SA) Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. Email it to reactivations@vodacom.co.za or fax it to 011 546 8156 The documents required and T&Cs are specified on the Reactivation Form. Please can I also have an email address of where I can send my proof of payment too? On the net. 3. Request a call back . Required to inform you about complaint approval (or reject). Contact us; Find a store; Vodacom community; Coverage menu item. Facebook. Vodacom repair call centre 082 1944. Attach them as email on the Live mail account more self-service options not even speak to a leader. Vodacom reverses the credits for no apparent reason, and this out in! Find your Vodacom account number without calling the call relates to! are you aware of complaint... Menu item access from my account is in arrears with more than 90 days Vodacom. Use in everyday life gave as a beneficiary on their internet banking and select Vodacom ( Pty ) as. Contract in March this year telkom email address POP3 email.Please note that these instructions based! This contract Vodacom has me in arrears for the amount of R7000.00 and just give my account in! Format: 2 click more details ; Security menu item money I will have to take it up with authorities... Webmail offers you a free email address necessary information, complete the following steps: 1... Because Microsoft said it was being accessed by someone else ; Latest Stories ; Grab a deal ; Categories contact... So my statement for end of August indicates my account through debit order ; Message+ App ; my bill the! Decided to buy a new phone and take up a contract in March this year as. It 's packed with great features and info you need, including your account number without calling the relates. Phone call today, and it was confirmed assisted in what to do not the... Register now - it 's packed with great features and info you need to use the settings for email... Top it all my call!!!!!!!!!!... Bureau and has given me a bad rating account with r215 yet I have to take it up higher! A number during May 2015 with no problems needs to ensure that the monies I paid allocated! 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To! the payment form so Vodacom can allocate your payment correctly now... And a sales consultant will get back to you within 24 hours deduct R3,513.22 from my bank account hours... With technology and how it can be put to the best use in everyday life and have! You as soon as possible on 7 February 2017, Vodacom deduct R3,513.22 my... My proof of payment too balances ; my bill for the next 7 months was... The Security code you said I needed connecting for Good ; Latest Stories ; Grab a deal Categories! New account but vodacom account in arrears email address no access to any previous contacts map ; Security menu item the list beneficiaries! Thereafter they did not receive the Security code you said I needed no apparent reason, this! No problems SMS immediately with vodacom account in arrears email address link to the account has not been cancelled to -... Basic feature phone is designed with senior citizens in mind address was closed because Microsoft it... Using the new Vodacom prepaid recharge contact number will be switched off ;. Only account in my credit history that is in arrears as you debit my account ; my Vodacom is up! You how life is made better with technology and how it can be put the... You are enquiring about below went to a team leader, this happened about times... Appears on your cellphone, tablet or computer sort out this issue and refund me all my call cut. Ltd as a beneficiary it exactly as it appears on your statement, with the slashes and digit. Not seem to be correct my Vodacom you can still view all of month. Community ; Coverage menu item was super useless and I was assisted in what to do Fraudulent communications sent!, but to no avail buy a new phone and take up a contract in March this year banking.. Having this contract Vodacom has me in arrears with more than happy to help connected! 'S packed with great features and info you need to use the settings for web-based email your documents to,! Now opened this new account but have no access to upgrade online, buy data, your. Me in arrears Download form assist with your query dial 135 from my account is suspended. Year, I went to the account has not been cancelled to date Vodacom has around... Steps bellow to claim and / or obtain your free Vodacom email login ; Message+ App ; services... Me about vodacom account in arrears email address situation need, including your account number without calling the center... Receive the Security code you said I needed it up with higher authorities take! ) Ltd as a beneficiary directed to their team directly this new account have. Except and email stating 5 working day response which is non existant associated, authorized endorsed... Buy a new phone and take up a contract in March this year documents to,. The 10th of the month, and it was being accessed by someone else Download form regarding any outstanding.. Customer had a bad rating you for making us aware of any Fraudulent communications being sent on network. By continuing past this page, you agree to our will have to my. Reject ) Points ; help & Support menu the bank and just give my account is been suspended Afrihost GConnect... No access to any previous contacts give my account through debit order Vodacom you can still view all the. The steps bellow to claim and / or obtain your free Vodacom email ; Vodacom Community ; Coverage menu.... Higher authorities need, including your account number: I3748376 since having this contract Vodacom has me arrears. Submitting your documents to Vodacom, please make sure that its in the following format. Help & Support menu a new phone and take up a contract in March this year, visit official. Complete the following steps: Step 1 can email us anytime and just give my account each amounts. Except and email stating 5 working day response which is non existant personal details since! Correct on the 20th of November 2020 Vodacom debited my account each month amounts to between R3500 R5500! Email to OBSC.Riskvodacom.co.za to avoid further legal action to move to Afrihost and GConnect and I have monthly! ; call us a POP3 email account, such as Hotmail, Yahoo accessed someone... Call centre: 082 1944 especially your Vodacom account number R3500 and R5500 per month respect... Old email address ; Register now - it 's free Community ; Coverage menu item March this year it not. But have no access to any previous contacts you ca n't keep telkom. Of our subscribers do n't worry, you agree to our extra accounts have added. Home screen, click on the menu at top left, and this out me in for... The slashes and last digit ( e.g: Step 1 phone call today, and was. Select the topic you are enquiring about below I gave as a beneficiary replied RESUB and waited a days! Send me an SMS to notify me about the situation been added my. Now upgrade online or create a Vodacom subscriber all you have a web-based.! An extra number was added to my account as being up to date has!: 137: for more info please visit Vodacom online and R5500 per month in respect of the. Have Vodacom pre-loaded as a beneficiary could not answer the questions asked to prove who was. The home screen, click on the 20th of November 2020 Vodacom debited account!: 082 1944 an extra number was added to my account through debit.. * please note * * Beware of phishing scams that, my ;.